Customer Service

Summary of Terms

Complete Terms and Conditions of Sale to Independent Stores available at www.indicodirect.com


Any independent store is eligible to order from indiCo. All accounts are considered “pending” until initially approved. Eligibility means that we need to confirm that your store is indeed an independent store, based on these ownership types:

  • indiCo-managed store
  • institutionally-owned and operated store
  • independent campus cooperative
  • student association or student-run store
  • volunteer, group, board association
  • institutionally-owned/operated K-12 store

For stores not meeting the above criteria, eligibility will be determined on a case by case basis.

It takes a quick 24 hours to respond and then you’ll have access to view pricing and place orders. If you are new to the indiCo family, our team will contact you for credit information. Though it’s unlikely, we also need to say that we reserve the right to suspend your account if your credit becomes impaired or if changes occur that affect your eligibility. If you have any questions, you can contact Customer Service.

The indiCo Direct Difference:

  • No minimums—order what you need when you need it
  • No advance order commitments—orders are processed and shipped within 3 business days
  • No high freight costs—FREE Shipping on orders over $50*
  • No artwork or setup charges—free, on-demand custom decorating
  • No membership required—buy direct and eliminate fees
  • No high costs and low margin—instead, you get low costs and high margin


No minimum order. Yep, you read that right. You can order 1 or 101. You can also order carton or pack quantities. We offer some items that way to make it easier for you to purchase them. It’s your choice, though; you can order as little or as much as you want—all without any additional fees.

Order online at www.indicodirect.com. For assistance, contact Customer Service by phone at 800-321-3883 or email cs@goindico.com. All orders are processed and shipped within 3 business days. All orders are also subject to our Terms and Conditions of Sale to Independent Stores.

Product Warranty

Tech Product Warranty


All eligible stores can pay with credit card (Visa, Mastercard, Discover, American Express) or purchase order and receive Net 30 day terms, upon credit approval. Send payments to: indiCo, LLC, mBank, P.O. Box 484, Manistique, MI 49854.

On-Demand Custom Decorated Merchandise

Product decorating services include laser engraving, UV printing and sublimation printing. You can get on-demand custom decorated items in a variety of categories. Best of all, NO FEES for artwork, setup and/or plate charges. For details and/or licensing, contact Customer Service.


Sometimes shipping charges can make or break your business. Should you include freight charges in the product price or should you take the hit in your operating expenses? We say “no more” to reducing your margin and “no more” shipping costs added to your bottom line!


For orders less than $50 OR if you’d like to receive your orders a little quicker (next day, two-day or three-day), then you are responsible for all freight charges. And to make it easy for you, we will prepay the actual shipping charge (no upcharges) and include it on your invoice. Shipments will be sent from the indiCo Distribution Center in Oberlin, Ohio.

*Excludes fixtures, Hawaii, Alaska, Canadian and international orders. Our team will contact you to provide a shipping quote for orders that include store fixtures/accessories. For those in Canada or international, stores will need to pay all duties and freight charges.

Billing Discrepancies

Notify Customer Service of any claims for discrepancies and/or damages within 15 calendar days of invoice. Billing or shipping discrepancies include short shipments, wrong shipments, overages and pricing or invoice issues.

Hassle-Free Returns for Damaged/Defective Merchandise

Returns will only be accepted damaged/defective merchandise received by customers or for orders incorrectly processed by indiCo.

  • If you receive carton(s) delivered in damaged condition, you can refuse the shipment. If carton(s) have already been received, then contact Customer Service within 5 calendar days of receipt. Save the original box and all packaging material/tracking labels in case of inspection by carrier. indiCo does not insure shipments, and most small package carriers limit approved claim reimbursement amounts to $100, regardless of your claim amount.
  • If you receive merchandise delivered in damaged or defective condition, contact Customer Service within 15 calendar days. Simply email an image of the damage or defect and we will replace it at no additional charge. Also, if your order was short-shipped or mis-shipped, Customer Service can assist you.

Product Reviews

We welcome feedback about our products or services, positive or negative. You can submit product reviews online. Content should be helpful and relevant to customers and be based on your own honest opinions and experience. Once submitted, indiCo moderators will review the content and decide to approve and post or reject. Additional guidelines may apply.

Customer Service

We guarantee the best customer service out there and we’ve updated our hours so stores everywhere can contact us with any questions, comments or concerns. Call 800-321-3883 or email cs@goindico.com. Monday through Friday 8am–4pm EST.